There are a number of face to face appointment types available with our doctors depending on your needs.
If you suspect that you or a family member has had a stroke or significant chest pain which could be a possible heart attack then please ring 999 and request an emergency ambulance – this is standard practice across the UK.
If you have another medical condition which you feel requires immediate medical review the same day and there are no urgent appointment slots left, please give our receptionist a brief description of the problem and you will be allocated an emergency telephone slot. Your call will be prioritised in order of medical need, and one of the doctors will phone you back to arrange an appropriate face-to-face review if required, often the same or next day, and if clinically necessary immediately.
Next day face-to face appointments for urgent problems can be booked on the telephone from 8.30am on the morning of the working day before. These are meant for acute illnesses such as possible chest infections, ear infections, tonsillitis, abdominal pain, skin infections. These do book up quickly and you may not be able to see your preferred doctor. You may be surprised to know that we do get a number of patients who do not turn up having only booked it the day before! If all slots are gone by the time you ring and you feel that you have a condition that you consider fulfils the remit of an urgent problem, then please leave your details and a brief description of the problem with the reception and the doctors will endeavour to phone you back after surgery – often many minor problems can be sorted out over the phone.
If you suspect you may have a urinary tract infection then if you drop a urine sample at reception, with a description of symptoms and a contact number (there are dedicated forms at reception and we can also supply sterile sample containers at request) before 11am your sample will be dipsticked and treatment will be prescribed if this is suspicious of infection. If the dipstick is equivocal then the sample will probably be sent to the laboratory for testing.
Routine Problems / Chronic Disease Management / Medication Review:
Routine appointments can be booked up to 2 months ahead, and we encourage patients to plan ahead for this and not leave it till the last minute. The dispensary staff will remind you when you have a medication review approaching, and we would remind you to make sure that you have had any necessary blood tests prior to seeing your doctor – it is impossible to perform a medical review on a patient with diabetes for example, if there are no recent blood results with which to make management decisions. Routine appointments are mainly available in the afternoon, but we also have some available in the mornings to allow patients to work round their other commitments.
If you have registered at Reception to use on-line services, you may book a routine appointment on-line by clicking on the link at the top of this page.
At busy times of the year you may have to wait longer than usual. Please try to arrive promptly and cancel your appointment if you cannot keep it as soon as you can so that it can be offered to another patient.