The practice uses two types of appointment booking system.
For GP appointments the practice utilises a phone-triage system wherein all appointments are triaged over the phone by one of our GPs. This enables a faster, often same-day, resolution to your problem and those that can be dealt with over the phone will usually be done so which helps save you having to attend for a face to face appointment that you may not have needed or actually wanted. For those that need a face to face appointment to resolve their problem the GP will arrange a time and date for you to attend surgery, again this is usually the same day.
You can use the Ask My GP link on the homepage of our website to send your enquiry which the GP can either message you back securely using the Ask My GP system or call you back should they need to speak to you over the phone. Please note that any queries sent outside of our opening hours will not be actioned until the following working day.
If you do not have internet access you can also contact us to go onto the GP triage list by phoning reception (01777 870203) during our opening hours where the receptionist will take some basic information regarding the nature of your problem along with a contact number for the GP to call you back on.
If you suspect that you or a family member has had a stroke or significant chest pain which could be a possible heart attack then please ring 999 and request an emergency ambulance – this is standard practice across the UK.
Nursing and Blood Tests
For blood tests and nurse appointments these can be booked over the phone with one of our receptionists; they will often ask a couple of questions to ensure you are booked in with the most appropriate person and for the required length of appointment.
PLEASE NOTE: For Travel Vaccinations please complete and return one of our travel vaccination forms (available from reception or downloadable from our website here) for each person travelling. These will then have appointments booked and the nurse will review what vaccinations are required for your destination(s) and compare this against your prior vaccinations. Should no additional vaccinations be required they will contact you to cancel the appointment.
Urinary Tract Infections
If you suspect you may have a urinary tract infection then if you drop a urine sample at reception, with a description of symptoms and a contact number (there are dedicated forms at reception and we can also supply sterile sample containers at request) before 10:30am your sample will be dipsticked and treatment will be prescribed if this is indicative of infection. If the dipstick is inconclusive then the sample will probably be sent to the laboratory for testing.